Review Lotus Pens terms, privacy practices, shipping guidance, and return policy before placing your order.
Last reviewed policy information for Lotus Pens customers.
Your use of the Lotus Pens website, services, and tools is governed by the terms and policies applicable to this website. By using the website or placing an order, you agree to the obligations described here.
www.lotuspens.com is an internet-based content and ecommerce portal operated by Lotus Writing Instruments. Product information displayed on the site is an invitation to offer; your order is an offer that may be accepted or declined.
Use of the site is available only to persons who can form legally binding contracts under applicable law. Users are responsible for compliance with local laws when accessing the site outside India.
You are responsible for maintaining the confidentiality of your account and password and for all activity under your account. Please contact us immediately if you suspect misuse.
Last reviewed policy information for Lotus Pens customers.
Any information you share with us stays with us. We do not rent, sell, lend, or otherwise distribute your personal information for marketing purposes.
To process orders, we may collect basic details such as name, address, city, ZIP or postal code, state, country, phone number, and email address.
The site may use cookies or tracking technology to understand browser type, visitor behavior, and site usage. Personal information is not collected through cookies unless previously provided by you.
Order-related information may be shared with couriers, payment processors, or service partners when required to fulfill your order or comply with law.
For questions about privacy or policy terms, write to us at info@lotuspens.in.
Last reviewed policy information for Lotus Pens customers.
Within India, delivery may be free for eligible pen orders. Accessories such as clips, kimono, boxes, and stands may carry a delivery fee. International shipping is calculated separately.
For Indian deliveries, we work with leading courier partners based on service availability. International shipments are usually handled by preferred international couriers. Tracking updates are shared once shipment begins.
Customized pens usually take about 3 to 4 weeks before dispatch, subject to material availability. Standard domestic and international delivery timelines may vary by destination.
For international shipments, local duties and destination-specific taxes are the responsibility of the customer. Please check local import rules before placing an order.
In rare cases of transit loss, we will track and coordinate for up to 30 days before deciding on reshipment or refund, depending on the situation.
Last reviewed policy information for Lotus Pens customers.
Customized pens are made to order and are generally not eligible for return, exchange, or refund once the order is placed.
If you are unsure about product usage, email info@lotuspens.in and our team will guide you with suitable usage instructions.
We value customers and will work to resolve genuine concerns amicably wherever possible, based on the nature of the product and issue.
All legal matters are subject to Mumbai jurisdiction and will be heard in the Mumbai court of law.
